I think a lot these days on how I can convince the customers to purchase a newly develop products. The ideas of the product is so brilliant. In one single box, you can actually used for multipurpose.

Put in a 3G sim card where you can get HSDPA network (up to 3.6Mbps from Celcom, Maxis or U-Mobile). The product will becomes a internet gateway + router where you can share your broadband connection out through the build in WiFi. This will be the first features - Share your wireless broadband. Unlike other USB HSDPA modem where you can only use for a single PC/ Laptop. This is more useful.

Other than that, it can become your office phone. Not only one phone but with multiple extension (like intercom within your small office). Isn't that great? You can do free intercom and these extension can do outgoing call through GSM call. You can also have auto attendant to help pick up the call and transfer let the person to leave down message, dial an extension. The second features of the product - IP-PBX

SMS. SMS has becoming one of the powerful tools for business and many of the business does not know how to adopt this powerful features. You can't just save all your business partners in the phone and use your mobile phone to send out SMS all the time? That just don't feel right. Ok. This product can share the application out. When you connect to this product using the WiFi, you can actually use it's built-in web based application to send SMS, delayed SMS, group SMS. Save your appointments, meetings, phone books, to-do list and other useful features in the box. It will remind you by sending you SMS or email on your appointment. Isn't that great?

Not only that, you can even plug a USB printer and it will auto configure itself to be used by all the client who connects to it. Becoming a print server.

When you heard of something like this, you'll feel that it is really a powerful product but I just don't feels like I'm having confident to the product. I can't force myself to just sell the item because I know the problem behind it.

The 3.6Mbps speed sounds fascinating but it has a quota set by the Telco limited to each line on 3GB / month. Not only that, the speed is on a best basis which means it is not going to reach 3.6Mbps somehow. For me, I'd never tried on more than 500Kbps. Even streamyx will have a slightly stable and a guarantee of 75% of the speed, but not on the 3G broadband. 500Kbps some more you'll have to share with your office colleagues and with a quota limitation. How can you expect the performance to be at a reasonable standard?

Second thing. Yes, it can have multiple extension but there is only 1 incoming call and 1 outgoing call at a time which is a very limitation compared to the current PBX where it can support multiple lines. If such expensive item can support up to 15 - 20 users where all are only sharing for 1 line then it is a bit of unacceptable. But if you said the item support only 5 users then there is no need to use such expensive item. Either way, our product is in a Grey area of both the usage.

Third thing. Yes the most important thing is the stability. The product still not stable and our development teams can't manage to know what problems is it. It hangs sometimes and it works find sometimes. But sometime it hangs quite often (every 20 - 30 minutes). REMEMBER!!! if the product hangs that means you're no longer having internet connection, you can't make calls and receive calls, you can't print or send SMS or even access the box. You'll have to restart the whole box and wait for 1 minute at least for it to recover. But if it happens to often, you won't be able to finish even your email download.

Last thing, the print server. I don't think it works anyway. You can plug in a printer but you'll never be able to use the printer. That is a big issue.

I just can't convince myself knowing all these problems but remain to convince customers to buy and say that it is super stable and reliable. I am so confuse now!!! If I leave the company, I am just another jerk who doesn't have patient to hold long and if I stay, I'll have to sell this piece of product......What will you do???